Privacy Policy

Last updated: 26 October 2025

This Privacy Policy describes how PNB Hire Solutions LTD ("we", "us", or "our") collects, uses, and protects the personal information of visitors and customers who use our website www.pnbhiresolutions.com (the "Website").

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

  • Business name: PNB Hire Solutions

  • Trading name: PNB Hire Solutions LTD

  • Registered in: United Kingdom

  • Email: contact@pnbhiresolutions.com

  • Website: www.pnbhiresolutions.com

We are the data controller for the personal data we collect through our Website and related services.

2. Information We Collect

We collect and process the following types of personal information:

Information you provide to us directly:

  • Name

  • Email address

  • Billing or delivery address

  • Payment information (processed securely via our payment provider)

  • Any details submitted through our contact form or other correspondence

Information we collect automatically:

  • IP address and browser type

  • Device information and operating system

  • Website usage data via analytics tools (e.g., page views, time on site)

  • Cookies and tracking pixels (see Section 7)

We do not collect sensitive personal information (e.g., health data, political opinions, etc.).

3. How We Use Your Information

We use your personal information to:

  • Process and manage your orders or hire services

  • Communicate with you about your account, bookings, or enquiries

  • Provide customer support

  • Improve our Website and services through analytics

  • Comply with our legal and financial obligations

We do not use your data for marketing communications unless you have explicitly requested such contact.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity: to provide you with our hire services and fulfil your orders.

  • Legal obligation: to meet legal or tax requirements.

  • Legitimate interests: to maintain and improve our Website and ensure security.

5. How We Store and Protect Your Data

We store personal information securely on UK-based servers.
We implement appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure.

Payment information is processed securely by our payment provider and not stored directly on our servers.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Sharing Your Information

We do not share your personal data with third parties for marketing or advertising.

We may only disclose your data:

  • To payment processors, where necessary to complete a transaction (under strict confidentiality).

  • If required by law or regulation.

We do not transfer data outside the United Kingdom.

7. Cookies and Analytics

Our Website uses cookies and similar technologies (such as tracking pixels) to:

  • Improve website functionality and performance

  • Analyse website usage patterns

  • Enhance your browsing experience

You can manage or disable cookies through your browser settings.
For more details, please refer to our Cookie Policy.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access a copy of the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data (“right to be forgotten”)

  • Restrict or object to processing in certain circumstances

  • Request data portability

If you wish to exercise any of these rights, please contact us at contact@pnbhiresolutions.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our Website with the updated “last modified” date at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

PNB Hire Solutions LTD
Email: contact@pnbhiresolutions.com
Website: www.pnbhiresolutions.com

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk